FAQs

Orders and Shipping
How can I place an order?
You can place an order directly through our website. Simply add your desired products to the cart and follow the checkout process.
Shipping cost vary depending on your location.
Shipping times vary depending on location. Typically, orders are processed within 1-2 business days and shipping takes 3-7 business days for domestic orders. International shipping times may vary.
Returns and Exchanges
We offer a 3-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team for assistance with your return.
To initiate a return or exchange, please contact our customer service team with your order number and details of the issue. We will provide instructions on how to proceed.
Unfortunately, we cannot accept returns on used products for hygiene reasons. However, if you experience any issues with your product, please reach out to our customer service team for assistance.
Makeup Sessions
Booking a makeup session is easy! Visit our Bookings page, select your desired service, choose your preferred artist, and schedule your appointment.
We offer a range of makeup services including bridal makeup, special event makeup, photoshoot makeup, and everyday glam sessions.
Please arrive with a clean, moisturized face. If you have any specific looks or styles in mind, feel free to bring inspiration photos to share with your makeup artist.
General
Find our store locations on our contact page. We do participate in pop-up events and beauty expos. Follow us on social media for updates on our next location.
We have our partners and other retailers who stock our products just for you. Check out our Yanga Retailer pages to find out which one is nearest to you and make your order.
You can contact our customer service team via email at support@yangabeauty.com or through our Contact Us page. We are available to assist you Monday through Friday, 9 AM to 5 PM (WAT).
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