FAQs
Orders and Shipping
How can I place an order?
You can place an order directly through our website. Simply add your desired products to the cart and follow the checkout process.
How much is shipping?
Shipping cost vary depending on your location.
How long will it take to get my package?
Shipping times vary depending on location. Typically, orders are processed within 1-2 business days and shipping takes 3-7 business days for domestic orders. International shipping times may vary.
Returns and Exchanges
What is your return policy?
We offer a 3-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team for assistance with your return.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and details of the issue. We will provide instructions on how to proceed.
Can I return a used product?
Unfortunately, we cannot accept returns on used products for hygiene reasons. However, if you experience any issues with your product, please reach out to our customer service team for assistance.
Makeup Sessions
How do I book a makeup session?
Booking a makeup session is easy! Visit our Bookings page, select your desired service, choose your preferred artist, and schedule your appointment.
What services do you offer for makeup sessions?
We offer a range of makeup services including bridal makeup, special event makeup, photoshoot makeup, and everyday glam sessions.
How should I prepare for my makeup session?
Please arrive with a clean, moisturized face. If you have any specific looks or styles in mind, feel free to bring inspiration photos to share with your makeup artist.
General
Where can I find Yanga Beauty's store locations?
Find our store locations on our contact page. We do participate in pop-up events and beauty expos. Follow us on social media for updates on our next location.
Where can I buy Yanga Beauty products
We have our partners and other retailers who stock our products just for you. Check out our Yanga Retailer pages to find out which one is nearest to you and make your order.
How can I contact customer service?
You can contact our customer service team via email at support@yangabeauty.com or through our Contact Us page. We are available to assist you Monday through Friday, 9 AM to 5 PM (WAT).
How can I stay updated on new products and promotions?
Sign up for our newsletter and follow us on social media to stay informed about new product launches, special promotions, and exclusive offers.
