Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All products come with a FREE replacement warranty for 7 days from purchase. IF your purchase does not match the description or if the item is defective, please contact us within 24-48 hours of receiving your order – we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 24-48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email info@yangabeauty.com  and we will replace or refund your purchase after confirmation.

PLEASE NOTE: This refund policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product or by the courier company. 

Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  10-20 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yangabeauty.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or orders that include sale items cannot be refunded.

Orders marked with our free shipping services can not be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yangabeauty.com and send your item to: YANGABEAUTY, 25 providence street lekki phase 1.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: YANGABEAUTY, 25 providence street lekki phase 1.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.